SuperCV

1. Contact Information

Jonathan Pannell – Mobile +447764200064 – email JonathanPannell71@gmail.com

Website https://jonathanpannell.co.uk/ – LinkedIn https://www.linkedin.com/in/jonathan-pannell-051677a/

2. Professional Summary (Master Version)

Senior IT Manager

  • Highly experienced deployment and test manager within software and hardware development, with expert technical skills, hands on development, test tool development and building of test labs.
  • Senior IT Manager with 27 years of experience specialising in software quality assurance and technical delivery functions across finance, warehouse operations, trading platforms, media, IoT entertainment, and telecommunications industries. Proven expertise in delivering successful strategies, removing software delivery backlogs, improving the customer experience, and driving costs down through process optimisation and risk-based approaches. Highly experienced at managing onshore and offshore teams.
  • Senior Test and Delivery Manager with 27 years of experience leading Quality Assurance and delivery functions across finance, warehouse operations, trading platforms, media, entertainment, and telecommunications industries. Proven expertise in managing global teams, delivering successful testing strategies, and driving test automation and process optimisation in both hardware and software environments including SaaS Cloud based solutions, Wireless technology and the production of physical multi million unit consumer products. Adept at managing onshore, nearshore, and offshore teams, and implementing Agile methodologies to streamline project workflows.
  • A visionary Senior Manager and technical leader with 27 years of experience in product lifecycle management, Experience Foresight Leadership, Competitive Benchmarking, and Strategic Product Differentiation within the Media, Technology, and Entertainment sectors. Proven expertise in building, scaling, and transforming new functions in large organisations, notably a champion in the transition to Agile/SAFe methodologies across departments.
  • Expert at designing and leading top-tier product evaluation programs and developing innovative foresight that directly influence product and design roadmaps and articulate the medium-term future. Track record of engaging and influencing at senior leadership levels, securing critical project funding, and driving exceptional commercial results, including resolving infrastructure issues that reduced system downtime from 40% to under 1% and achieving 90% latency improvements across 10 million legacy products.
  • Experience in managing and developing high-performing, multi-disciplinary teams, fostering a people-focused, creative culture, and developing future organisational leaders.

Test Manager

  • A technical leader with 27 years of experience in driving end-to-end product lifecycle management, specialising in quality assurance and product delivery across diverse sectors including IoT Entertainment, Telecommunications, Media, Warehouse Operations, Stocks & Shares Trading systems, Insurance and Finance.
  • A proven track record of Improving quality, eliminating delivery bottlenecks, enhancing customer experiences, and reducing costs through process optimisation and risk-based approaches. Expert in delivering technical strategies while leading and mentoring onshore and offshore teams.
  • Working within multiple roles with companies as they evolve, I have worked directly as Project Manager, Scrum Master, Product Owner, European IT Support and have extensive SME experience within Quality Assurance and Testing as a Program Test Manager and hands on automation test engineer and manual tester.
  • Introduced as a programme test manager for an existing programme in Red RAG status, within three months moved the programme to Green by introducing a risk-based test strategy and successful delivered the programme six weeks ahead of schedule within a four-month period.
  • Resolved longstanding infrastructure and IT governance issues within four months, reducing system downtime from 40% to under 1%, and consistently maintained this stability over three years of Lab management.
  • Successfully improved network traffic performance by reducing latency across 7 products in 6 countries, achieving over 90% latency improvements, and pro-longing the life of 10 million legacy products.
  • Successfully improved network traffic performance within DOCSIS environments, by reducing latency across 7 products in 6 countries, achieving over 90% latency improvements, and pro-longing the life of 10 million legacy products.
  • Acted as SME and test analyst conducting Wi-Fi comparison testing of inhouse and competitor routers. Designed and built a dedicated lab environment and custom toolset to detect and analyse traffic prioritisation protocols over LAN (DSCP) and their translation to QoS over Wi-Fi.
  • Tested and approved a new Wi-Fi warehouse infrastructure for signal coverage, bandwidth, and software functionality, within the new four storeys building.

Technical Project Manager

  • A technical leader with 27 years of experience in driving end-to-end product lifecycle management, specialising in quality assurance and product delivery across diverse sectors including IoT Entertainment, Media, Telecommunications, Warehouse Operations, Trading systems, Insurance and Finance.
  • A proven track record of Improving quality, eliminating delivery bottlenecks, enhancing customer experiences, and reducing costs through process optimisation and risk-based approaches. Expert in delivering technical strategies while leading and mentoring onshore and offshore teams.
  • Working within multiple roles with companies as they evolve, I have worked directly as Project Manager, Scrum Master, Product Owner, European IT Support and have extensive SME experience within Quality Assurance and Testing as a Program Test Manager and hands on automation test engineer and manual tester.
  • My management roles have included hiring and mentoring permanent engineers within my team, performing yearly performance reviews, helping my team members progress their careers and grow within their roles, adapting to ever evolving technologies, departments, and companies.
  • A technical test manager and software tester with over 20 years of experience in software testing and 8 years’ experience working within telecommunication with DOCSIS 3.0 and 3.1 CPE products for Liberty Global and Virgin Media. I have a strong understanding of network protocols and an SME in Wi-Fi technologies.
  • Throughout my career, I’ve supported evolving organizations in diverse capacities—including roles as Project Manager, Scrum Master, Product Owner, and European IT Support. I also bring deep subject matter expertise in IT Quality Assurance and Software Testing, having served as a Test Manager as well as a hands-on automation and manual test engineer.

Product Owner

  • Highly experienced and results-driven Test Manager with 27 years of expertise in leading complex, enterprise-scale testing programs within secure and regulated environments. Proven track record of defining and implementing end-to-end test strategies, managing multi-disciplinary teams (internal and third-party), and ensuring compliance with stringent security standards. I am a technical leader with a deep understanding of test methodologies (Agile, Waterfall, V-Model), automation frameworks, and a history of resolving critical issues to deliver quality outcomes ahead of schedule.
  • Digital Product Owner and Manager specialising in product lifecycle management, quality assurance, and digital innovation. Proven track record in defining product vision and roadmaps, managing backlogs, collaborating with UX/UI teams, and delivering e-commerce and digital solutions across telecommunications, media, IT consultancy, and finance.
  • Skilled in Agile methodologies, data-driven decision making, and stakeholder engagement, with strong analytical and problem-solving abilities.
  • Successfully transitioned complex programmes from Red to Green status, delivering ahead of schedule.
  • Product Owner for large-scale digital and network innovations, including multicast streaming and Wi-Fi optimisation.
  • Skilled in translating user needs into user stories and acceptance criteria, driving sprint planning, retrospectives, and backlog refinement.
  • Experienced in website development, hosting, content creation

Engineering

  • Development of websites and applications utilising Word press and JavaScript.
  • Development of Test Tools for performance testing of IoT devices
  • POC and build of test tools using a mix of virtual devices and onsite hardware.
  • Development of web applications in Adobe Muse

Entrepreneurial

  • Leading product development and strategic training concepts leveraging AI technology to revolutionise job search tools for non-technical users.
  • AI Product Conception: Developed the concept and framework for the “SuperCV”—a proprietary, data-rich platform designed to host comprehensive applicant achievements without space restrictions, enabling easy, unrestricted access for AI tools to create ATS compliant CVs.

Photography – Videography

  • Providing a complete digital end to end service including photography, videography, content creation and music production.

 Driver/General

  • Reliable and safety-conscious Delivery Driver with a full UK car and motorcycle licence, as well as Category C1 and C1E vehicle licences. Experienced in handling a variety of vehicles with confidence and care, ensuring timely and secure deliveries. Known for excellent road awareness, strong customer service skills, and a professional approach to every task. Highly organised, adaptable, and committed to meeting schedules while maintaining the highest safety standards.
  • Owner driver of a car and motorcycle, willingness to purchase or hire a van.

3. Quantifiable Achievements & Metrics Repository

  • Improved network traffic performance by reducing latency across 7 products in 6 countries, achieving over 90% latency improvements.
  • Managed test budgets and resources for up to 7 concurrent projects with teams of 9 to 20 resources.
  • Redesigned the test framework, reducing the testing process from 25 man-days to 7 man-days, a 72% efficiency gain.
  • Successfully managed the data migration of 17 million records to a secure IL4 environment.
  • Function & Stability Management: Resolved longstanding infrastructure and IT governance issues within four months, reducing system downtime from 40% to under 1%, maintaining this stability for three years.
  • Within my first 4 months I was able to identify and remove historic issues causing up to 40% downtime which remained under 1% for the three years I managed the test Lab in the UK.
  • Travelled onsite to various countries to install customer specific bank reconciliation software, automating 94% of transactions previously manually matched, significantly improving operational efficiency from a 2-week process down to 2 minutes.
  • Introduced a risk-based test methodology enabling the successful delivery of the project six weeks ahead of schedule.

4. Detailed Professional Experience (Full Chronology)

Work Experience

Quality Code Muse Ltd: Engineer / Founder – July 2024 to date

  • Director and key consultant providing IT services across quality assurance, software testing, AI training material and web site development
  • Networking directly with clients to identify new business opportunities and provide quotations and proposals to address RFQ’s.
  • Providing a complete digital end to end content creation service including photography and video production utilising, Adobe Premier Pro, Adobe Photoshop and AI prompt engineering for graphic generation.
  • Leading product development and strategic training concepts leveraging AI technology to revolutionise job search tools for non-technical users.
  • AI Product Conception: Developed the concept and framework for the “SuperCV”—a proprietary, data-rich platform designed to host comprehensive applicant achievements without space restrictions, enabling easy, unrestricted access for AI tools to create ATS compliant CVs.
  • Strategic Market Focus: Created a product and training course focused on empowering non-technical users, the long-term unemployed, and over-qualified professionals to generate highly relevant, ATS-compliant CVs without time-consuming, manual rewrites for every application.

Liberty Global: Strategy Deployment Manager – November 2020 to 6th June 2024

  • Developed business proposals that secured critical funding for the launch of new technologies and products.
  • As Liberty Global evolved, I secured the role of senior manager for the Tech Lab and moved my two permanent team members to work on new product development concepts and enhancements for set-top boxes, cable modems, CMTS, PLCs and Wi-Fi meshes.
  • The role allowed innovation and creation of business proposals to secured funding for new product development initiatives.
  • Spearheaded R&D projects for next-generation set-top boxes, cable modems, and Wi-Fi mesh systems, securing critical funding for innovative product launches.
  • Multicast Streaming Project
  • Product Fit & Roadmap Influence: Acted as Product Owner for multi-cast media streaming and low-latency initiatives, creating Epics, User Stories, and a prioritised backlog that directly influenced the near and medium-term future roadmap across 10 CPE product lines.
  • Multicast Media Innovation: Conceptualised a proposal for a simultaneous multi-channel viewing feature, utilising Multicast traffic and IGMPv3 protocols to efficiently shift from 1-to-1 VOD streaming to broadcast technology, saving significant bandwidth reduction across CDNs
  • Acted as Product Owner for multicast media streaming solutions, successfully reducing bandwidth consumption across Content Delivery Networks (CDNs). Subject matter expert for product proposals and test delivery manager across 6 countries and 10 CPE product lines.
  • Acted as a Test Delivery Manager and Subject Matter Expert (SME) for multicast media streaming solutions, creating project plans and schedules to secure critical funding.
  • Product Owner for multicast streaming solutions, creating Epics, User Stories, and maintaining a prioritised backlog for teams across 6 countries and 10 product lines.
  • Defined product vision and strategy, aligning developments with customer insights and business goals.
  • Collaborated with development teams through sprint planning, reviews, and retrospectives.
  • Acted as Product Owner and technical SME for multicast media streaming services which significantly reduced bandwidth consumptions across Digital TV content delivery networks (CDNs). The solution introduced multicast streaming servers utilising CPE triggers working on IGMP v3 protocols.
  • As Product Owner I created Epics and User Stories with stakeholders and created a prioritised backlog for sprint development. Sprint planning was done for clients in 6 countries, across 10 CPE product lines. As the SME for Jira x-ray, I built status reporting Jira dashboards allowing transparency for stakeholder reporting.
  • Product Owner for multicast media streaming solutions, successfully reducing bandwidth consumption across Content Delivery Networks (CDNs).
    • As Product Owner I created Epics and User Stories with stakeholders and created a prioritised backlog for sprint development for clients in 6 countries, across 10 CPE product lines.
    • I was the (SME) Subject Matter Expert for the product proposals and test delivery manager across 6 countries and 10 CPE product lines.
    • The solution introduced multicast streaming servers utilising CPE triggers working on IGMP v3 protocols
    • I wrote user guides and training material for test and support resource on how to view and approve multicast traffic over WAN, LAN and Wi-Fi networks
    • I created the test labs and new automated test frameworks to validate the multicast solution, utilising (CL) command line, iPerf multicast traffic generators with TShark and python automation running on Ubuntu. The export files in CSV format were imported into Excel templates which automatically created user friendly readable results and performance graphs.
  • Latency reduction – Network Performance Project
  • Defined product vision and strategy, aligning developments with customer insights and business goals.
  • Running a programme with 2 team members, we developed initiatives to improve the customer experience on our networks, by identifying and removing issues causing game lag and conference calls being dropped (Teams, Zoom). This programme was highly successful and significantly improved traffic performance by reducing latency across 7 products in 6 countries, achieving over 90% latency improvements, and pro-longing the life of 10 million legacy products.
  • Led a program that improved network traffic performance by reducing latency across 7 products in 6 countries, achieving over 90% latency improvements and extending the life of 10 million legacy products.
  • Working within a Scrum Master role, my team and I developed initiatives to improve the customer experience on our networks, by identifying and removing issues causing Game Lag and conference calls being dropped (Teams, Zoom). The role included assembling the team and being responsible for the smooth running of the delivery, adding tasks to deliver each story and removing blockers.
  • The program resolved multiple bugs in live, introduced new technologies such as Low Latency DOCSIS, AQM & PGS and we developed our own bespoke LLD solution for DOCSIS 3.0 extending the life of 10 million legacy products.
  • This program was highly successful and significantly improved traffic performance and the user experience by reducing latency across 7 product lines in 6 countries, achieving over 90% latency improvements – a direct impact on product usability.
  • Project Manager introducing initiatives to improve the customer experience on our networks and across IoT devices, by identifying and removing issues causing game lag and conference calls being dropped (Teams & Zoom). This programme was highly successful and significantly improved traffic performance by reducing latency across 7 products in 6 countries, achieving over 90% latency improvements, and pro-longing the life of 10 million legacy products
  • I create a business proposal for stakeholders with a four staged delivery approach which successfully secured funding for 2 resource and access to development resource over a 12-month period.
  • The program resolved multiple bugs in live, introduced new technologies such as Low Latency DOCSIS for DOCSIS 3.1, (AQM) Active Queue management & (PGS) Proactive Grant System. As part of the solution, we developed our own bespoke LLD solution for DOCSIS 3.0
  • Wi-Fi Automation
  • Experience Foresight Leadership & Strategy: Established and led an innovative approach to product evaluation and differentiation, designing and implementing proprietary automation test labs and custom toolsets to conduct performance comparison testing of key competitor offerings (TP-Link, Domos, NetDuma).
  • Designed and built an automation test lab and framework for Wi-Fi traffic prioritization, standardizing variables to ensure repeatable and accurate test results.
  • Working with Wi-Fi engineering, we created the first QA test framework for measuring Wi-Fi traffic prioritisation within congested environments for 2.4GHz and 5GHz. To achieve a repeatable baseline for future regression testing we standardised previously uncontrollable Wi-Fi variables, allowing accurate repeatable measurements to compare new traffic prioritisation features. Using a structured risk-based approach we made the impossible number of variations, simple and easy to approach. 
  • Test Engineer for a Wi-Fi prioritisation development, I designed and built an automation test lab using real life products to identify traffic prioritisation protocols and run performance comparison testing of routers from TP-Link, Domos, NetDuma, Veego, Arris, Compal and Wi-Fi meshes from Plume. The test suite also compared LAN performance with DSCP prioritisation against Wi-Fi performance and QoS prioritisation. The results presented transparent easy to read comparisons and the additional latency added by Wi-Fi under prioritised conditions.
  • Due to the success of the prioritisation performance testing I worked as the Product Owner with Wi-Fi test engineering and created the first QA test framework for measuring Wi-Fi traffic prioritisation using the QoS protocol within congested environments for 2.4GHz and 5GHz. To achieve a repeatable baseline for future regression testing we standardised previously uncontrollable Wi-Fi variables, allowing accurate repeatable measurements to compare new traffic prioritisation features. Using a structured risk-based approach we made the impossible number of variations, simple and easy to approach.
  • Automation test frameworks built using IxChariot, Wireshark, TShark, Ping, CL automation, nPerf running on Ubuntu.
  • Quality Assurance Processes and Reporting
  • Enhancing quality assurance reporting at the programme level, I introduced Jira XRAY dashboard templates to display real-time requirements traceability, defect tracking, and test coverage to follow meeting agendas specific for the audience. Efficiently streamlining peoples time in meetings and adding transparency for senior stakeholders.
  • Introduced Jira XRAY dashboard templates to enhance quality assurance reporting at the program level, providing real-time requirements traceability, defect tracking, and test coverage to senior stakeholders.
  • Agile Champion
  • Agile champion working within a team, leading the agile transformation for the connectivity departments into an Agile Scrum framework and Agile SAFe for cross functional departments. SME for improving workflow efficiency and streamlining governance processes.
  • Technical Spec: RDK development stack, Python, Automation Frameworks, Wireshark, iPerf, Bite Blower, Virtual environments, Unix, DOCSIS 3.1, LLD – Low Latency DOCSIS, Jira X-Ray, Confluence, Teams, Scrum, Agile Safe

Liberty Global: Test Engineering Manager – November 2017 to November 2020

  • The role at Liberty Global included managing the test engineers and ongoing projects acquired from telecom acquisitions across Europe, including Virgin Media and Vodafone Ziggo.
  • Programme Test Managed test teams and consultants for software upgrades across Europe, standardizing quality gates, checkpoints, and reporting across multiple regions. Enhancing QA reporting and transparency at the programme level, utilising Jira XRAY dashboards (JQL) to display real-time requirements traceability, defect tracking, and test coverage. The dashboards were designed with Agile methodologies and transparency in mind with the added value of them being live. Utilising different security levels within Jira, the dashboard followed meeting agendas specific for the audience, be that VP and Director level, the Programme board, Project Manager and Product Owner level, down to scrum and daily update meetings.
  • Led the implementation of Advertisement Replacement for linear TV, managing costs, resources, and schedules while synchronising test data between vendors and pre-production systems.
  • Contributed to several key Virgin Media UK test lab upgrades, supporting the migration from TiVo to the Horizon 4 platform.
  • Test Environment Management
  • Within my first 4 months I was able to identify and remove historic issues causing up to 40% downtime which remained under 1% for the three years I managed the test Lab in the UK.
  • Project Manager improving the Test labs, reducing power consumption, and building governance workflows. Removing historic issues and improving environment resilience.
  • Introduced remote access testing through covid by utilising automation tests tools, allowing for deployments to continue at Virgin Media and quality assurance to be signed off remotely.
  • Introduced automation for testing sound and video synchronisation and picture quality testing over in-house Wi-Fi networks removing manual testing.
  • RFO/FRP
  • In my role I responded to RFQ’s and won multiple quality assurance projects with solutions that inspired client confidence, delivering faster turnaround times with superior test and requirement coverage.
  • Resource Management
  • In early days my team within Test Engineering included 16 permanent engineers, 2 of which were direct reports. These were complimented by resource available via Infosys and Accenture. During this period, I would run 4 and 7 projects concurrently, with between 9 and 20 resource.
  • To foster good working relationship and encourage cross functional collaboration, I constructed regular touch point meetings, which included “show and tell” sections for team members to present their work, receive feedback from the wider team and create a positive culture where each of the team members proudly presented what they had been working on. The collaboration improved people’s soft skills as well as sharing highly technical solutions with the team. The regular meetings enabled an agile team mindset and allowed my team members to win the companies “You Rock” award for outstanding performance beyond expectations.
  • Apollo Hardware Programme Test Management
  • Programme Test Manager for the STB hardware “4k Mini TV Box”. My role included securing test budget for six departments covering hardware thermal, power, security, functionality, wi-fi performance and interoperability testing. I built the quality assurance framework and migrated the previous test suites and scenarios to Jira for transparency and repeatability.
  • Defined the quality assurance framework and migrated test suites to Jira for transparency on the multi-million-unit 4k Mini TV Box project, ensuring successful completion that earned a Red Dot Award.
  • Horizon 4 Software Programme Test Management
  • Programme Test Manager across Europe for the TV entertainment platform Horizon. I introduced standardised quality gates, quality checkpoint and transparent reporting.
  • Led the testing campaign for advertisement replacement of linear TV from Sky and ITV, managing costs, resources and successfully completed the delivery within budget and ahead of schedule.
  • As Product Owner, I Introduced and helped develop the first automation testing for sound and video synchronisation over in-house Wi-Fi networks.

Analytic Resolutions Ltd: Quality Assurance Specialist – January 2009 to October 2017

  • Director and key test consultant networking with businesses to provide software testing and quality assurance services, spanning sectors including Media, Telecommunications, Government and Warehouse IT operations.
  • IT projects completed for clients included developing quality assurance frameworks, functional and non-functional testing, disaster recovery testing & proving business continuity.
  • Managing large scale complex projects with multiple stakeholders and third-party vendors as well as managing local test teams.
  • Working directly with clients I provided website development and hosting services to small businesses and private entities. Developed using Adobe Muse, NetObjects. Dreamweaver, Flash and WordPress with IONOS Hosting.
  • Providing a complete digital end to end content creation service including photography, videography, and music production utilising Avid, Adobe Premier Pro, Adobe Photoshop and Logic Pro.

British Safety Council: Quality Assurance Consultant – April 2017 to August 2017

  • Developed a test framework and guided SMEs through User Acceptance Testing (UAT) for Azure cloud-based solution, ensuring integration with Salesforce and Moodle.

Home Office: Test Manager – June 2016 to December 2016

  • Working on biometric and fingerprint recognition systems, managing 7 test resources to successfully execute system integration testing (SIT) and end-to-end connectivity testing. Coordinated test environments and collaborated with third-party teams, ensuring smooth execution of test plans, on-time delivery and sign-off with zero critical defects.
  • Delivered comprehensive test documentation that met TMMI Level 5 standards, abiding to strict compliance, test coverage and repeatability.
  • Delivered comprehensive test documentation that met TMMI Level 5 standards and adhered to IEEE 829 guidelines, demonstrating an understanding of strict compliance requirements.
  • Applied Agile and DevOps continuous integration practices for Java development, utilising Eclipse, Maven and Jenkins, optimising the testing efficiency while migrating from waterfall methodologies. 
  • Managed a team of 7 test resources for biometric and fingerprint recognition systems in a secure environment.
  • Executed System Integration Testing (SIT) and end-to-end connectivity testing, achieving on-time delivery with zero critical defects.

Dixons Carphone: Programme Test Manager – March 2016 to June 2016

  • Led a team of 6 test resources for the IT merger of warehouse operations between Dixons and Carphone, ensuring the smooth transition of the “picking and packing” infrastructure into a state-of-the-art warehouse facility at Dixons.
  • Collaborated with SMEs and stakeholders to manage test sign-off for software and infrastructure work-streams.
  • Introduced a risk-based test methodology enabling the successful delivery of the project six weeks ahead of schedule.
  • Managed Testing coverage and sign off utilising HP Quality Centre.

Capita IT Professional Services: Programme Test Manager – October 2015 to February 2016

  • Delivered end-to-end QA testing for MS Dynamics CRM solution, covering automated billing, email confirmation, resource planning, warehouse ordering, and tracking integration with third-party delivery systems.
  • Led operational acceptance (OAT) and performance testing of the end-to-end pre-production solution, for the MS Dynamics CRM, SharePoint, and BizTalk systems.
  • Created the test strategy and managed the development of a load testing suite with Visual Studio Load Test, to simulate a 40’000 daily user base.

ITV: Integration Test Manager – June 2014 to June 2015

  • Managed testing for the digital delivery launch of ITVBe. Performing end-to-end metadata workflows and infrastructure integration. The launch was on-schedule with no major post-launch issues.
  • Using a Kanban Agile framework, I collaborated with product owners, offshore development teams and third-party suppliers, to complete on-time delivery for each stage.
  • Delivered integration testing using a purpose build data-driven metadata test suite, exercising 23 middleware systems, 14 third-party platforms, and 56 interfaces, allowing for full system compatibility and boundary analysis testing across platforms.

Iron Mountain: Programme Test Manager – June 2011 to June 2014

  • End-to-end quality assurance as a Programme Test Manager delivering five work-streams to multi-disciplined government stakeholders. The role required SC security clearance and documentation to TMMI 5 standards.
  • I developed the test strategy and test frameworks for testing, release and test sign off documents required for a custom-built CoTs solution.
  • Working from the initial contract procurement, I hired, led and mentored a small team of testers and personally conducted hands-on testing for five work streams (FAT, SIT, OAT, disaster recovery, performance and load testing)
  • Successfully completed the testing and test witness event for the data migration of 17 million records from legacy systems to a secure IL4 environment.
  • Successfully led the disaster recovery testing, proving business continuity, communication measures and abiding to (RTO) Recovery Time Objective and (RPO) Recovery Point Objective agreements. Delivery sign-off and test witness events conducted with onsite client specialists.
  • Selecting visual studio ultimate and Microsoft test manager as the quality assurance software, I developed the load and performance testing tools, test hardware infrastructure and test documentation to achieve the test witness sign off for contractual performance requirements.
  • Provided direct support to the client throughout UAT, ensuring all work streams, test documentation and test witness events were signed off on schedule, resulting in high client satisfaction, key delivery milestones were met and on-time project delivery.
  • Due to the programme’s success, I played a key role in planning and developing a scalable generic CoTs solution to upgrade systems for 70 additional clients.
  • Technical Spec: Software and environments include, IIS server SQL server, Team Foundation server, Visual Studio Ultimate, Microsoft Test Manager, Business Objects, AJAX.

BSkyB: Programme Test Manager – December 2010 to April 2011

  • Led a team of 5 testers and worked with SMEs to deliver quality assurance for BSkyB’s infrastructure migration from a tape-based system to a fully digital workflow for video, video editing, and audio content.
  • Managed the tapeless infrastructure migration into Sky Studios, overseeing the ‘lift and shift’ of Avid video and Fairlight audio production suites.

Virgin Media: Test Manager – November 2008 to December 2010

  • Hired as an integration specialist and promoted to VOD test validation manager, leading a team of 5 to 9 testers to successfully launch ITV, Channel 4 and BBC VOD content on the Virgin Media service.
  • Redesigned the test framework for monthly VOD, EPG, and content/promotions updates, reducing the testing process from 25 man-days to 7 man-days, resulting in significant efficiency gains and faster content deployment.
  • Managed test validation for SeaChange’s Ad Pulse system, including testing for billing, set-top box play-out, metadata delivery, and HD/3D content encoding.
  • Acted as the primary point of contact for project managers, managing budgets, resource and providing regular status updates to project boards, ensuring on-time delivery and adherence to financial constraints.

Vubiquity: Test Manager – August 2005 to October 2008

  • Supported the international delivery of Video On-Demand (VOD) media to various European cable companies, including Virgin Media, KDG, and OTE
  • Built a structured test department from the ground up, developing and implementing efficient test strategies that improved testing speed and accuracy.
  • Streamlined the testing department by automating test suites with QTP and creating a metadata suite for E2E validation. The success of the strategy reduced the verification cycle from monthly to weekly, significantly improving deployment speed and operational efficiency.
  • Served as “Head of VOD Application Support” across Europe, building strong client relationships through face-to-face meetings, resulting in improved client satisfaction and responsive support.

IG Index: Test Analyst – October 2004 to August 2005

  • Conducted testing for weekly production deployments of applications managing over 30,000 daily deal-able markets and handling over 50 million daily updates. Ensuring robust system performance under high transaction volumes.
  • Identified and implemented an automated testing solution for IG’s growing web and mobile applications, improving testing efficiency and more reliable deployments.
  • Planned and executed multi-platform testing for web-based and mobile trading applications, ensuring cross-platform compatibility across diverse devices.
  • Successfully completed Disaster Recovery testing documented for audit by Ernst and Young.

ATOS Origin: Test Analyst – August 2004 to October 2004

  • Responsible for identifying automated test solutions and a test strategy for the applications of BBNED telco and ISP including web site hosting. Automation Software included Compuware and Rational Robot.

American International Group (AIG): European Support to August 2003 – August 2004

  • While with AIG I was supporting the finance systems and developing for the SaaS provided accounts payable, accounts receivable and general ledger applications from AXSOne
  • Employed as the lead support and software-training specialist for the European bank reconciliation software CERG/XRT. Travelled onsite to various countries to install customer specific bank reconciliation software, automating 94% of transactions previously manually matched, significantly improving operational efficiency from a 2-week process down to 2 minutes.

Ernst and Young: Test Analyst – November 1997 to April 2003

  • Performed functional, user acceptance, and system integration testing for multiple financial software applications and systems, including accounts payable, accounts receivable and general ledger.
  • Personally, led the IT support and training of support staff for financial systems.
  • Directly involved in Y2K ensuring defects are resolved and the continuation of production systems.

5. Education, Training & Certifications (Full List)

Education & Certifications

  • BA Hons Degree in Transportation and Product Design – Coventry University (1989-1993)
    • Zero-Emission Electric Family Car Concept (1993): Designed a short-range electric family vehicle concept in anticipation of proposed UK/European legal initiatives mandating a 2% zero-emission vehicle (ZEV) sales requirement for manufacturers by the mid-1990s. The project included a market analysis identifying early infrastructure needs, including three proposed European charging car parks (with one slated for Coventry). Demonstrates early product foresight against evolving regulatory landscapes.
    • Norton Rotary Engine Motorcycle Concept (1992): Developed a concept motorcycle for Norton, utilising their then-championship-winning rotary engine technology. A key engineering innovation was the design of a hub-less front wheel suspension, which housed the suspension components within the wheel assembly. This design was intended to maintain stable arch geometry, preventing traditional fork bending and reducing front wheel lift during extreme high-speed cornering. Additionally, the concept introduced a proprietary, pre-GPS “traffic speed aware” system designed to display local speed limits by interpreting signals from localised road speed indicators (installed on lampposts). Highlights advanced engineering, feature innovation, and experience design for rider safety and performance.
    • BP Chemicals Manufacturing Optimisation (1992): Engineered a new cassette and video cassette case design for BP Chemicals, shifting the material from styrene to polypropylene. This allowed for a single-piece, thinner product (saving 25% material) with an integrated flexible hinge, streamlining the manufacturing process to a single injection mould and enabling the case to fold and pack itself automatically. The final product was designed to clip together, creating integrated storage stacks. Showcases expertise in material science, manufacturing efficiency, and integrated product differentiation
  • BTEC Diploma in Industrial Design – Hounslow College | 1987 – 1989
    • Pre-MP3 Personal Music Player Concept (Design Council Runner-Up): Conceptualised a personal music player for Pye, utilising existing recording chip technology (found in telephone answering machines at the time) to store and play back audio. This design was a precursor to the MP3 player market and earned the runner-up position in the prestigious Design Council award in London. Demonstrates exceptional experience foresight and the ability to repurpose existing technology for novel consumer product differentiation.
  • L2 Diploma in Music Production – IMW (2015-2016)
  • Photography (2015)
  • ISEB Foundation – (2004)
  • CTC & SC Security Clearance – Home Office (2012 & 2017)
  • Scrum Master – Linkedin 2025
  • CSCS Qualified: 2011
  • Agile Champion Certification – Liberty Global (2021)
  • Agile Software Development – LinkedIn Learning (2023)
  • Cert Prep: Scrum Master – LinkedIn Learning (2023)
  • What Is Scrum LinkedIn – Learning (2023)
  • Introduction to Artificial Intelligence – LinkedIn Learning (2023)
  • Hands-On AI: Build a Generative Language Model from Scratch – LinkedIn Learning (2024)
  • ChatGPT Prompts for Small Businesses – LinkedIn Learning (2024)
  • Demystifying ChatGPT and Generative AI – LinkedIn Learning (2024)
  • Copilot Agents: Build Your Own AI Assistant in Copilot and Teams – LinkedIn Learning (2025)
  • Microsoft Copilot: The Art of Prompt Writing – LinkedIn Learning (2025)
  • ChatGPT Prompts for Jobseekers – LinkedIn Learning (2025)
  • What Is Generative AI – LinkedIn Learning (2025)
  • Introduction to Web APIs – LinkedIn Learning (2025)
  • Hands-On Introduction: Python – LinkedIn Learning (2025)

Awards

  • Winner – Triton Shower Design Competition, Coventry University
  • Runner-Up – PYE competition for a personal entertainment solution. Design Council, London.
  • Runner-Up – Capital Radio Business Plan of the Year Award, Prophecy Games Ltd.
  • Princess Youth Business Trust Award Winner (Post-Graduation): Awarded for the design and manufacture of “Podionic Chess,” a three-dimensional chess board. This project demonstrated entrepreneurial skill in transforming a complex design concept into a manufacturable and marketable consumer product. https://jonathanpannell.co.uk/podionic-chess

Personal Interests

  • Photography, audio recording and music production using Logic Pro.
  • Video production using Adobe Premier Pro and Photoshop.
  • Chess: Creator of a three-dimensional chess board named Podionic Chess, listed in the Encyclopaedia of Chess, items purchased through outlets such as Harrods and Selfridges. Podionic Chess can be found at the URL https://jonathanpannell.co.uk/podionic-chess
  • 3rd Dan black belt martial arts instructor, previously running my own school for Mugendo martial arts.
  • Surfer
  • Motorcycle Racing

6. Master Keyword List / Core Competencies

  • Programme Test Management: End-to-end test management for cross functional teams, transparent reporting, governance, and quality frameworks. Experienced at process and cost optimisation.
  • Programme & Project Management: Full lifecycle management of technology projects, from concept and funding acquisition through to deployment, consistently delivering within budget, scope, and timeline.
  • Strategic Technical Direction: Expert in defining and implementing technical strategies, driving R&D, and optimising complex systems for performance and longevity.
  • Stakeholder Engagement: Strong communication and stakeholder engagement, providing transparency in status, costs, and delivery schedules, across complex multi-disciplined projects.
  • Stakeholder Engagement Networking, pitching business proposals, and managing expectations with senior stakeholders.
  • Stakeholder Engagement & Communication: Exceptional communication abilities, building strong relationships with senior stakeholders and third-party vendors, providing clear status, cost, and delivery transparency for complex projects.
  • Product Strategy & Vision: Defining clear product roadmaps, identifying market opportunities, and securing critical funding for innovative solutions.
  • Innovation: Driving product development in the telecom industry, reducing latency, optimising performance, and extending the life of 10 million legacy products.
  • Delivery: Delivering end-to-end software initiatives from concept proposal through to the end customer. Delivery of test departments and development of new test labs.
  • Project Management: Delivering technology projects within budget, timeline, and quality standards.
  • Quality Assurance & Test Leadership: Establishing and managing comprehensive QA frameworks, including risk-based testing, standardising quality gates, and implementing transparent governance across multi-regional programmes.
  • Process Optimization & Agile Transformation: Proven ability to identify and resolve systemic inefficiencies, streamline workflows, and champion agile methodologies to enhance team velocity and product delivery.
  • Reporting: Development of automated reporting solutions across countries and departments. Defining and reporting on KPI performance, incident management, defect tracking, requirements traceability and transparent test status reports.
  • Team Management: Skilled at people management for in-house and third-party consultancies, mentoring, empowering the team, providing leadership, career development and direction. Experienced and trained in conflict resolution techniques.
  • Agile Product Management: Proficient in Scrum, writing user stories and acceptance criteria, managing backlogs, and leading agile transformations within product and delivery teams.
  • Team Leadership & Mentoring Hiring, leading, mentoring, and conducting performance reviews for onshore/offshore teams.
  • Conflict Resolution Resolving complex issues (e.g., infrastructure/governance issues).
  • Vendor Management Managing third-party suppliers and external service providers.
  • Development: Development of websites, web-based applications, AI prompt engineering and python-based and Java Script applications.
  • Automation: Expertise in implementing automated solutions for software and hardware testing.
  • Security & Compliance: Experienced operating within secure environments, holding SC clearance, and ensuring test documentation meets rigorous compliance standards (e.g., TMMI Level 5, IL4)
  • Finance: Extensive work in finance with leading insurance and financial companies specialising in General Ledger, Accounts Receivables and Accounts Payable applications
  • Programme Test Management Directing testing across multiple projects/workstreams.
  • Project Management Planning, executing, and closing projects (e.g., securing funding, resource allocation).
  • Product Owner Defining Epics/User Stories, prioritizing backlogs, and managing product development concepts.
  • Agile Transformations Leading departmental transitions from Waterfall to Agile/Scrum/SAFe frameworks.
  • Test Management & Strategy End-to-End Test Management, Test Strategy & Planning, Risk-Based Testing, Quality Frameworks, Test Governance & Assurance, Defect Management, Test Estimation, Test Metrics.
  • Methodologies & Frameworks Agile (Scrum, Kanban, SAFe), Waterfall, V-Model, DevOps, TMMI Level 5.
  • Tools & Technologies Test Management: JIRA, JIRA XRAY, HP ALM/HP Quality Centre, Microsoft Test Manager. Automation & Performance: Python, Visual Studio Ultimate, IxChariot, iPerf, QTP, Rational Robot. Collaboration: Confluence, SharePoint.
  • Leadership & People Management Team Leadership, Stakeholder Management, Vendor Management, Conflict Resolution, Mentoring, Agile Transformations.
  • Compliance & Security SC Security Clearance (not active), CTC Security Clearance, IL4 Environments, Compliance Auditing, Business Continuity Planning, Disaster Recovery Testing.

Telco / Router / CPE Skills overview

  • Created test labs and the methodology to run comparison testing between LAN and Wi-Fi traffic received through CPE routers/gateways and Wi-Fi Meshes.
  • SME knowledge of 802.11 standards
  • Good working knowledge of CMTS CBR8, Cisco and E6000

Methodologies & Frameworks: (e.g., Agile, Scrum, Kanban, SAFe, Waterfall, DevOps, TMMI Level 5, Risk-Based Testing).

  • Agile (Scrum/SAFe) – Agile Champion, implementing the Scrum framework and SAFe for cross-functional teams.
  • DevOps – Applying continuous integration (CI) practices for testing efficiency.
  • Risk-Based Approach – Implemented a structured, risk-based methodology for testing and project delivery, resulting in the programme’s successful delivery six weeks ahead of schedule and achieving a zero post-deployment defect rate
  • TMMI Level 5 Documentation – Delivering comprehensive test documentation to high compliance standards for government bodies.
  • IEEE 829 – Adhering to standards for test documentation
  • Test Types: (e.g., System Integration Testing (SIT), UAT, OAT, Performance & Load Testing, Disaster Recovery Testing (DR), Regression, Security Testing).
  • Tools & Technologies: (e.g., Jira, Jira XRAY, HP Quality Centre, Python, SQL, Visual Studio, ETL, CDN, IGMP, Wi-Fi 6, Low Latency DOCSIS).

Driver/General

  • Driving: Full UK driving licence with over 30 years’ experience and no penalty points, Full motorcycle licence, C1 & C1E vehicle licence.
  • Removals: House removals and packing services in and around London
  • Mechanic: working for 4 years as a mechanic for vehicles with internal combustion engines, discussing issues with customers, full service, and welding.
  • Bar Tender: working for 3 years as a bar tender
  • Painter and Decorator: Internal painter and decorator, general maintenance, and carpentry work
  • Gardener: Landscape gardening, Building fishponds and bespoke summer houses and fencing.
  • Photographer and Videography: Wedding and event photography, working with clients for photography shoots and video production including music videos www.modelmuse.co.uk
  • Martial Arts instructor and fitness coach: 3rd Dan black belt martial arts instructor, previously running my own school for Mugendo martial arts, training people to black belt level as well as general fitness and personal training.

Skills & Expertise

  • Leadership & Management
  • Programme Test Management
  • Team Leadership & Mentoring
  • Project Management
  • Product Owner
  • Stakeholder Engagement
  • Vendor Management
  • Conflict Resolution
  • Agile Transformations
  • Quality Assurance & Testing – highly experienced in the following
  • End-to-End Test Management
  • Test Strategy & Planning
  • Quality Assurance Frameworks
  • Functional Testing
  • Non-Functional Testing (Load Testing, Performance Testing)
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
  • Operational Acceptance Testing (OAT)
  • Performance & Load Testing
  • Disaster Recovery Testing (DR)
  • Automated Testing Solutions
  • Tools & Technologies
  • Test Management: Jira, Jira XRAY, HP Quality Centre, Microsoft Test Manager
  • Test Automation: (QTP) Quick Test Pro, Rational Robot, Python, iPerf, Microsoft Excel, Metadata integration templates, IxChariot, Visual Studio Ultimate and Microsoft Test Manager
  • DevOps: Jenkins, Maven, Eclipse
  •  Technical & Domain Knowledge
  • Telecommunications (Cable Modems, Wi-Fi, Set-Top Boxes, VoD, EPG, LAN, QoS, DSCP, IGMP, M-ABR) CMTS (CBR8, E6000, Cisco), Multicast, Unicast
  • Networking
  • IT Infrastructure
  • Financial Systems ((AP) Accounts Payable, (GL) General Ledger, (AR) Accounts Receivable, AXSOne)
  • Biometric Systems, Fingerprint Recognition
  • Digital Content Delivery (Metadata, Content Delivery Networks (CDNs))
  • Web Development & Hosting (IONOS)
  • Collaboration
  • Confluence, Trello, Aha, SharePoint, Jira, Workday
  • Software:
  • SQL, Python, Visual Code Studio, RDK development stack  
  • Creative:
  • Adobe Premier Pro, Adobe Photoshop, WordPress, Adobe Muse, AI Prompt Engineering
  • Compliance & Security
  •  SC Security Clearance, CTC Security Clearance, IL4 Environments, Compliance Auditing (Ernst & Young), Business Continuity Planning, Security Testing
Standard CV

My Standard CV for Test Management