CV

Jonathan Pannell – Mobile +447764200064 – email JonathanPannell71@gmail.com

Website https://jonathanpannell.co.uk/ – LinkedIn https://www.linkedin.com/in/jonathan-pannell-051677a/

Profile Summary

  • Introduced as a programme test manager for an existing programme in Red RAG status, within three months moved the programme to Green by introducing a risk-based test strategy and successful delivered the programme six weeks ahead of schedule within a six-month period.
  • Resolved longstanding infrastructure and IT governance issues within four months, reducing system downtime from 40% to under 1%, and consistently maintained this stability over three years of Lab management.
  • Successfully improved network traffic performance by reducing latency across 7 products in 6 countries, achieving over 90% latency improvements, and pro-longing the life of 10 million legacy products.
  • Acted as Test Analyst conducting comparison testing of inhouse and competitor routers over Wi-Fi. Designed and built a dedicated lab environment and custom toolset to detect and analyse traffic prioritisation protocols over LAN (DSCP) and their translation to QoS over Wi-Fi.
  • I am Immediately available

Skills overview

  • Programme Test Management: End-to-end test management for cross functional teams, transparent reporting, governance, and quality frameworks. Experienced at process and cost optimisation.
  • Stakeholder Engagement: Strong communication and stakeholder engagement, providing transparency in status, costs, and delivery schedules, across complex multi-disciplined projects.
  • Product Strategy & Vision: Defining clear product roadmaps, identifying market opportunities, and securing critical funding for innovative solutions.
  • Innovation: Driving product development in the telecom industry, reducing latency, optimising performance, and extending the life of 10 million legacy products.
  • Delivery: Delivering end-to-end software initiatives from concept proposal through to the end customer. Delivery of test departments and development of new test labs.
  • Project Management: Delivering technology projects within budget, timeline, and quality standards.
  • Reporting: Development of automated reporting solutions across countries and departments. Defining and reporting on KPI performance, incident management, defect tracking, requirements traceability and transparent test status reports.
  • Team Management: Skilled at people management for in-house and third-party consultancies, mentoring, empowering the team, providing leadership, career development and direction. Experienced and trained in conflict resolution techniques.
  • Agile Product Management: Proficient in Scrum, writing user stories and acceptance criteria, managing backlogs, and leading agile transformations within product and delivery teams.
  • Development: Development of websites, web-based applications, AI prompt engineering and python-based applications.
  • Automation: Expertise in implementing automated solutions for software and hardware testing.
  • Security & Compliance: Experienced operating within secure environments, holding SC clearance, and ensuring test documentation meets rigorous compliance standards (e.g., TMMI Level 5, IL4)

Work Experience

Quality Code Muse Ltd: Engineer – July 2024 to date

  • Director and key consultant providing IT services across quality assurance, software testing, AI training material and web site development
  • Networking directly with clients to identify new business opportunities and provide quotations and proposals to address RFQ’s.

Liberty Global: Strategy Deployment Manager – November 2020 to 6th June 2024

  • Developed business proposals that secured critical funding for the launch of new technologies and products.
  • Acted as Product Owner for multicast media streaming solutions, successfully reducing bandwidth consumption across Content Delivery Networks (CDNs). Subject matter expert for product proposals and test delivery manager across 6 countries and 10 CPE product lines.
  • Running a programme with 2 team members, we developed initiatives to improve the customer experience on our networks, by identifying and removing issues causing game lag and conference calls being dropped (Teams, Zoom). This programme was highly successful and significantly improved traffic performance by reducing latency across 7 products in 6 countries, achieving over 90% latency improvements, and pro-longing the life of 10 million legacy products.
  • Enhancing quality assurance reporting at the programme level, I introduced Jira XRAY dashboard templates to display real-time requirements traceability, defect tracking, and test coverage to follow meeting agendas specific for the audience. Efficiently streamlining peoples time in meetings and adding transparency for senior stakeholders.
  • Agile champion working within a team, leading the agile transformation for the connectivity departments into an Agile Scrum framework and Agile SAFe for cross functional departments. SME for improving workflow efficiency and streamlining governance processes.

Liberty Global: Test Engineering Manager – November 2017 to November 2020

  • The role at Liberty Global included managing the test engineers and ongoing projects acquired from telecom acquisitions across Europe, including Virgin Media and Vodafone Ziggo.
  • Within my first 4 months I was able to identify and remove historic issues causing up to 40% downtime which remained under 1% for the three years I managed the test Lab in the UK.
  • In my role I responded to RFQ’s and won multiple quality assurance projects with solutions that inspired client confidence, delivering faster turnaround times with superior test and requirement coverage.
  • In early days my team within Test Engineering included 16 permanent engineers, 2 of which were direct reports. These were complimented by resource available via Infosys and Accenture. During this period, I would run 4 and 7 projects concurrently, with between 9 and 20 resource.
  • To foster good working relationship and encourage cross functional collaboration, I constructed regular touch point meetings, which included “show and tell” sections for team members to present their work, receive feedback from the wider team and create a positive culture where each of the team members proudly presented what they had been working on. The collaboration improved people’s soft skills as well as sharing highly technical solutions with the team. The regular meetings enabled an agile team mindset and allowed my team members to win the companies “You Rock” award for outstanding performance beyond expectations.
  • Programme Test Manager for the STB hardware “4k Mini TV Box”. My role included securing test budget for six departments covering hardware thermal, power, security, functionality, wi-fi performance and interoperability testing. I built the quality assurance framework and migrated the previous test suites and scenarios to Jira for transparency and repeatability. The project was successfully completed and received a 2021 Red Dot Award for Product Design. The 4k Mini TV Box is now a multi-million-unit product.
  • Programme Test Manager across Europe for the TV entertainment platform Horizon. I introduced standardised quality gates, quality checkpoint and transparent reporting.
  • Led the testing campaign for advertisement replacement of linear TV from Sky and ITV, managing costs, resources and successfully completed the delivery within budget and ahead of schedule.
  • As Product Owner, I Introduced and helped develop the first automation testing for sound and video synchronisation over in-house Wi-Fi networks.
  • Introduced remote access testing through covid by utilising automation tests tools, allowing for deployments to continue at Virgin Media and be signed off remotely.

Analytic Resolutions Ltd: Quality Assurance Specialist – January 2009 to October 2017

  • Director and key test consultant networking with businesses to provide software testing and quality assurance services, spanning sectors including Media, Telecommunications, Government and Warehouse IT operations.
  • IT projects completed for clients included developing quality assurance frameworks, functional and non-functional testing, disaster recovery testing & proving business continuity.
  • Managing large scale complex projects with multiple stakeholders and third-party vendors as well as managing local test teams.
  • Working directly with clients I provided website development and hosting services to small businesses and private entities. Developed using Adobe Muse, NetObjects. Dreamweaver, Flash and WordPress with IONOS Hosting.
  • Providing a complete digital end to end content creation service including photography, videography, and music production utilising Avid, Adobe Premier Pro, Adobe Photoshop and Logic Pro.

British Safety Council: Quality Assurance Consultant – April 2017 to August 2017

  • (Contract Role) Developed a test framework and guided SMEs through User Acceptance Testing (UAT) for a cloud-based solution, ensuring integration with Salesforce and Moodle.

Home Office: Test Manager – June 2016 to December 2016

  • (Contract Role) Working on biometric and fingerprint recognition systems, managing 7 test resources to successfully execute system integration testing (SIT) and end-to-end connectivity testing. Coordinated test environments and collaborated with third-party teams, ensuring smooth execution of test plans, on-time delivery and sign-off with zero critical defects.
  • Delivered comprehensive test documentation that met TMMI Level 5 standards, abiding to strict compliance, test coverage and repeatability.
  • Applied Agile and DevOps continuous integration practices for Java development, utilising Eclipse, Maven and Jenkins, optimising the testing efficiency while migrating from waterfall methodologies. 

Dixons Carphone: Programme Test Manager – March 2016 to June 2016

  • (Contract Role) Led a team of 6 test resources for the IT merger of warehouse operations between Dixons and Carphone, ensuring the smooth transition of the “picking and packing” infrastructure into a state-of-the-art warehouse facility at Dixons.
  • Collaborated with SMEs and stakeholders to manage test sign-off for software and infrastructure work-streams.
  • Introduced a risk-based test methodology enabling the successful delivery of the project six weeks ahead of schedule.
  • Managed Testing coverage and sign off utilising HP Quality Centre.

Capita IT Professional Services: Programme Test Manager – October 2015 to February 2016

  • Delivered end-to-end QA testing for MS Dynamics CRM solution, covering automated billing, email confirmation, resource planning, warehouse ordering, and tracking integration with third-party delivery systems.
  • Led operational acceptance (OAT) and performance testing of the end-to-end pre-production solution, for the MS Dynamics CRM, SharePoint, and BizTalk systems.
  • Created the test strategy and managed the development of a load testing suite with Visual Studio Load Test, to simulate a 40’000 daily user base.

ITV: Integration Test Manager – June 2014 to June 2015

  • (Contract Role) Managed testing for the digital delivery launch of ITVBe. Performing end-to-end metadata workflows and infrastructure integration. The launch was on-schedule with no major post-launch issues.
  • Using a Kanban Agile framework, I collaborated with product owners, offshore development teams and third-party suppliers, to complete on-time delivery for each stage.
  • Delivered integration testing using a purpose build data-driven metadata test suite, exercising 23 middleware systems, 14 third-party platforms, and 56 interfaces, allowing for full system compatibility and boundary analysis testing across platforms.

Iron Mountain: Programme Test Manager – June 2011 to June 2014

  • (Contract Role) End-to-end quality assurance as a Programme Test Manager delivering five work-streams to multi-disciplined government stakeholders. The role required SC security clearance and documentation to TMMI 5 standards.
  • I developed the test strategy and test frameworks for testing, release and test sign off documents required for a custom-built CoTs solution.
  • Working from the initial contract procurement, I hired, led and mentored a small team of testers and personally conducted hands-on testing for five work streams (FAT, SIT, OAT, disaster recovery, performance and load testing)
  • Successfully completed the testing and test witness event for the data migration of 17 million records from legacy systems to a secure IL4 environment.
  • Successfully led the disaster recovery testing, proving business continuity, communication measures and abiding to Recovery Time Objective and Recovery Point Objective agreements. Delivery sign-off and test witness events conducted with onsite client specialists.
  • Selecting visual studio ultimate and Microsoft test manager as the quality assurance software, I developed the load and performance testing tools, test hardware infrastructure and test documentation to achieve the test witness sign off for contractual performance requirements.
  • Provided direct support to the client throughout UAT, ensuring all work streams, test documentation and test witness events were signed off on schedule, resulting in high client satisfaction, key delivery milestones were met and on-time project delivery.
  • Due to the programme’s success, I played a key role in planning and developing a scalable generic CoTs solution to upgrade systems for 70 additional clients.
  • Software and environments include, IIS server SQL server, Team Foundation server, Visual Studio Ultimate, Microsoft Test Manager, Business Objects, AJAX.

Roles prior to 2011

  • BSkyB: Programme Test Manager – December 2010 to April 2011
  • Virgin Media: Test Manager – November 2008 to December 2010
  • Vubiquity: Test Manager – August 2005 to October 2008
  • IG Index: Test Analyst – October 2004 to August 2005
  • ATOS Origin: Test Analyst – August 2004 to October 2004
  • American International Group (AIG): IT Support to August 2003 – August 2004
  • Ernst and Young: Test Analyst – November 1997 to April 2003

Education & Certifications

  • BA Hons Degree in Transportation and Product Design – Coventry University (1989-1993)
  • BTEC Diploma in Industrial Design – Hounslow College (1987-1989)
  • L2 Diploma in Music Production – IMW (2015-2016)
  • ISEB Foundation – (2004)
  • CTC & SC Security Clearance – Home Office (2012 & 2017)
  • Agile Champion Certification – Liberty Global (2021)
  • Agile Software Development
  • Cert Prep: Scrum Master (2018)
  • Introduction to Artificial Intelligence (2023)
  • Hands-On AI: Build a Generative Language Model from Scratch
  • Copilot Agents: Build Your Own AI Assistant in Copilot and Teams
  • Microsoft Copilot: The Art of Prompt Writing
  • Introduction to Web APIs
  • Hands-On Introduction: Python
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